SHORT VERSION- I do NOT recommend this company. They are sneaky, unprofessional, untrustworthy and careless. At the last minute, they hit us with an unexpected expense and went back on their word. Then we were charged ANOTHER fee because they had to walk 30m to bring our belongings into our new place. If we didn’t agree to pay the fee, they were going to leave with our belongings! And the worst part was that they destroyed my almost new Samsung washing machine and won’t take the blame for it. The drain hose went missing and there was obvious mishandling involved. Now we are out $500+ and nearly had to pay them an extra $450! That’s way too much money to pay a removalist company who is supposed to be providing a service.
LONG VERSION- I do not recommend this company, unfortunately. There are heaps of other options out there and this company is very unprofessional, sneaky, and flat out inconsiderate. Moving is incredibly frustrating and expensive and they made our whole moving process much more stressful.
We chose them for a move from Sunshine Coast to Brisbane. We were always clear with them about that. They told us that they offer a box rental service where you pay $75 for unlimited boxes and then you get $50 refunded once all boxes are returned. On top of the refund, they will pick up the boxes, so this sounded like a great deal! However, when we were confirming everything on Friday afternoon for a Monday move, we were suddenly made aware that the cost was $155 more than we were originally quoted. We asked about this and were told that since we aren’t doing a local move, we don’t qualify for the same box rental service. Instead of renting them, we are buying the boxes. So, at the last minute, we are faced with an unexpected expense and we are suddenly going to be responsible for getting rid of the boxes. This was unbelievable! After we complained about this, they finally agreed to refund the $50 but we would still be responsible for returning the boxes. We were not pleased with this, but at least we fixed the extra expense issue. In the end, they did pick up the boxes but they treated it like they were doing us a favor. That's not a favor, that is doing your job!
On the day of the move, things went well enough with the movers as they were professional and friendly. However, a few issues came up as the day progressed. We had only seen our new property twice before we moved in, so we weren’t overly familiar with the layout. I thought the truck could park right in front of our property, but I was wrong. The movers ended up having to park about 30m away and that added a bit of extra time for them to get the job done. Around 3pm, the owner of the company called me and told me that due to the fact that the movers have to walk extra, they are going to charge me an extra $200! I told him that I am not prepared to pay that so he threatened to stop working at that moment and just keep the rest of my items until I can pay the other $200! I was outraged! We managed to come to an agreement at the end and had to pay an extra $100, but I couldn’t believe that they were going to charge us extra or just keep our belongings! How unprofessional!
Then, the big one. The movers were exceptionally quick when they installed our washing machine and told us to check it before using it, but should be good to go, all connected. Of course I didn’t start laundry until after they left and I did check before I started the laundry and nothing looked off. But suddenly I had a ton of water on the floor! Turns out the drain hose was just missing! To this day, it remains a mystery as to what exactly happened but I know for a fact that my expensive Samsung washing machine that was less than one year old was perfectly functioning before the move and now it is sitting in my storage completely worthless. We have tried to get to the bottom of this with the owner but to no avail. We chose not to purchase their insurance so their answer to us is that they owe us nothing. Unbelievable! It is clear that the drain hose was ripped off of the back of the machine because one of the clamps is broken. We are convinced that it was mishandled and the drain hose was disposed of as evidence. I can’t believe that the owner would rather hold on to at most $700 that we would need to fix our washing machine than to hold on to his reputation. What a disappointing experience.
Affordable Home and Office Removals has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 25B Latcham Drive, Caloundra, QLD, but removalists usually cover a much larger area.
Licenses & Certificates for Affordable Home and Office Removals
To legitimately operate in Queensland, every removalist such as Affordable Home and Office Removals should have a valid ABN (Australian Business Number) and be listed in the Australian Business Register.
ABN:
not provided
You can access the publicly available information contained in the ABR through the ABN Lookup website here.
Community testimonials, ratings and consumer reports on Affordable Home and Office Removals - a professional company located in 25B Latcham Drive, Caloundra, QLD. Discover Caloundra, Queensland moving companies.
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MoveAdvisor may not be affiliated with Affordable Home and Office Removals. By selecting the link to the left, you will have to opportunity to either go directly to the website or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Affordable Home and Office Removals. By selecting the link to the left, you will have to opportunity to either directly call or have other potential movers provide you with estimates.
MoveAdvisor may not be affiliated with Affordable Home and Office Removals. By selecting the link to the left, you will have to opportunity to either directly email or have other potential movers provide you with estimates.
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